RETURNS & REFUNDS INFORMATION
Everything you need to know.
RETURNS & REFUNDS INFORMATION
At Home Cosmetics we want all of our customers to be completely satisfied with every purchase. However we know and understand there may be occasions where you want to return items. That’s why we offer a 30 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 30 days of the date you received it and receive a refund for the product or goods purchased.15 DAY COOLING OFF PERIOD – RETURNS & REFUNDS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 30 working days of the day after the item is delivered. Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 30 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds. Please return items securely packaged with the completed cancellation form and a copy of your invoice to the following address:Returns Department Address:
Beauty Dot Academy | The Store Room Leeds Millshaw | LS11 8EG Leeds | tel.+447414761353For your protection we would recommend you use a recorded delivery service to ensure the goods during return postage.